Troubleshooting Common Issues

This guide covers the most common issues users encounter with AppRevBooster and provides step-by-step solutions to resolve them quickly.

Quick Troubleshooting Checklist

Before diving into specific issues, try these general troubleshooting steps:

1. Refresh your browser - Clear cache and reload the page
2. Check your internet connection - Ensure stable connectivity
3. Try a different browser - Test with Chrome, Firefox, or Safari
4. Disable browser extensions - Ad blockers can interfere with functionality
5. Check system status - Visit our status page for known issues

Login and Account Issues

Cannot Log In

Symptoms: Login page shows error messages or doesn't accept credentials

Solutions:

1. Verify your email address is correct
2. Use the "Forgot Password" link to reset your password
3. Check your spam folder for password reset emails
4. Ensure Caps Lock is off when typing your password
5. Try logging in from an incognito/private browser window

Account Locked

Symptoms: Message saying account is temporarily locked

Solutions:

1. Wait 15 minutes before trying again
2. Contact support if the issue persists
3. Verify your account hasn't been suspended for policy violations

Data Synchronization Problems

Data Not Updating

Symptoms: Revenue dashboard shows outdated information

Solutions:

1. Go to Integrations and click Sync Now
2. Verify your ad network accounts are active and accessible
3. Check if API keys or OAuth tokens have expired
4. Ensure your ad networks have recent campaign activity
5. Allow up to 24 hours for complete data synchronization

Missing Revenue Data

Symptoms: Some revenue sources not appearing in dashboard

Solutions:

1. Verify all revenue sources are properly connected in Integrations
2. Check date ranges - some data may be delayed
3. Ensure your apps are properly linked to revenue sources
4. Re-authenticate connections that show error status

Campaign Performance Issues

Low Install Numbers

Symptoms: Boost campaigns generating fewer installs than expected

Solutions:

1. Review your targeting settings - they may be too narrow
2. Increase your daily budget to reach more users
3. Check your app store listing for optimization opportunities
4. Ensure your app has good ratings and reviews
5. Consider expanding to additional geographic markets

Poor Campaign ROAS

Symptoms: Return on ad spend is below expectations

Solutions:

1. Use AI bidding recommendations to optimize bids
2. Focus budget on high-performing countries/demographics
3. Pause underperforming campaigns and reallocate budget
4. Improve your app's conversion rate through ASO
5. Review and adjust your target audience settings

Billing and Payment Issues

Payment Declined

Symptoms: Credit card or payment method rejected

Solutions:

1. Verify your payment details are correct
2. Ensure your card has sufficient funds
3. Check if your card is expired
4. Contact your bank to ensure they're not blocking the transaction
5. Try a different payment method

Incorrect Invoice

Symptoms: Billing amount doesn't match expected charges

Solutions:

1. Review your plan details and usage in Account > Billing
2. Check for any plan changes during the billing period
3. Look for prorated charges from plan upgrades/downgrades
4. Contact support with specific billing questions

Technical Issues

Dashboard Loading Slowly

Symptoms: Pages take a long time to load or display data

Solutions:

1. Check your internet connection speed
2. Clear your browser cache and cookies
3. Disable unnecessary browser extensions
4. Try accessing from a different device or network
5. Use a supported browser (Chrome, Firefox, Safari, Edge)

Charts Not Displaying

Symptoms: Graphs and visualizations appear blank or broken

Solutions:

1. Enable JavaScript in your browser
2. Disable ad blockers for AppRevBooster
3. Update your browser to the latest version
4. Try viewing in an incognito/private window