Support and Contact

Our support team is here to help you get the most out of AppRevBooster. Whether you have questions, need technical assistance, or want to provide feedback, we're committed to providing excellent support.

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Contact Methods

Email Support

Get detailed help via email

  • • Response within 24 hours
  • • Detailed technical assistance
  • • Available 24/7
  • • All plan levels
Email Support

Live Chat

Instant help during business hours

  • • Monday–Friday, 9 AM–5 PM PST
  • • Immediate responses
  • • Quick troubleshooting
  • • Professional+ plans

Support Levels by Plan

FeatureStarterProfessionalEnterprise
Email Support✓✓✓
Response Time48 hours24 hours4 hours
Live Chat-✓✓
Phone Support--✓
Dedicated Manager--✓

What to Include in Your Support Request

To help us assist you quickly, please include:

  • Account information: Your email address and company name
  • Issue description: Detailed explanation of the problem
  • Steps to reproduce: What actions led to the issue
  • Screenshots: Visual evidence of the problem (if applicable)
  • Browser/device info: What you're using to access AppRevBooster
  • Urgency level: How critical is this issue to your business

Common Support Topics

Our support team frequently helps with:

  • Account setup and onboarding
  • Data integration and synchronization issues
  • Campaign setup and optimization
  • Billing and subscription management
  • Technical troubleshooting
  • Feature requests and feedback

Self-Service Resources

Before contacting support, you might find answers in:

  • This help documentation - Comprehensive guides and tutorials
  • FAQ section - Quick answers to common questions
  • Video tutorials - Step-by-step visual guides
  • Community forum - User discussions and tips
  • Status page - Current system status and known issues

Enterprise Support

Enterprise customers receive priority support with dedicated account management, phone support, and custom SLA agreements.

Contact Enterprise Support